How can I make sure my documents are correct for KYC?
Upon receiving your documents, an automatic email will be sent
from email@example.com to your
e-mail. If your documents are OK, the verification email will be sent for you
from the same e-mail. In case of any issue, our support team will contact you.
Do I need to send my new documents to SynchroBit™ after KYC?
If you provided documents for KYC have been expired, our legal team will ask you to resend the new documents to keep your Identity Verification valid. Note that Identity Verification and AML are ongoing on SynchroBit™. It means that if you have done ...
What documents are acceptable for Identity Verification?
To pass your Identity Verification (KYC), SynchroBit™ accepts various documents depending on the users nationality or residency. The accepted documents are indicated for every country on Identity Verification platform. For most of countries, passport ...
Why my KYC is rejected?
Probably, there are one or more reasons for rejecting your KYC, including: · Invalid document(s) · Unclear document(s) · Expiry date of your document(s) · Face detection · Being the residence of one of the Restricted ...
Should I pay a cost for KYC?
If you apply for the KYC, the first attempt is free of charge. However, if legal team rejects your KYC for some reasons, you can apply for the second attempt by providing the requested documents. In such a case, you may need to pay $10 for document ...
How many times can I apply for KYC?
You have the right apply for KYC for three times. Please note that your attempts must be take place during the 90 days trial period of your account. The first attempt is free of charge, however, for reprocessing of your KYC for the second and the ...