My withdrawal from SynchroBit™ Spot Wallet has not arrived to my wallet, what should I do?

My withdrawal from SynchroBit™ Spot Wallet has not arrived to my wallet, what should I do?

Based on our hybrid wallet technology, your withdrawals are done in a Co-Sign manner which means it needs to signature including yours and the exchange signature. The withdrawals are doing quickly upon the Co-Sign on the withdrawal. However, depending on the traffic of the transactions of each Blockchain network, it may take from several seconds to minutes. If the TX ID (Hash) of your withdrawal is indicated on your withdrawal history it means that your withdrawal is submitted to the related Blockchain and waits for the confirmation by that Blockchain nodes.

 

In any case, if your withdrawal has not received and took the time more than normal, kindly contact our support team to help you.



    • Related Articles

    • What is Spot Wallet?

      Spot Wallet is the trading wallet by which you can use your assets for P2P spot trading on SynchroBit™. Every listed assets, including the Cryptocurrencies has a special deposit address on your Spot Wallet.
    • My deposit has not arrived to my wallet, what should I do?

      Receiving your deposits on your Spot Wallet depends on the speed of the transaction on the Blockchain. SynchroBit™ benefits from Instant Deposit Technology which means with one (1) confirmation of your transaction on any Blockchain, your assets are ...
    • How can I withdraw XLM from my Spot Wallet?

      Please choose Wallet > Spot Wallet > Withdrawal. Choose XLM from the list of coins. Based on your balance and the account verification status, you can withdraw an specific amount of XLM from your wallet. Note that your withdrawal XLM address needs ...
    • How can I withdraw XRP from my Spot Wallet?

      Please choose Wallet > Spot Wallet > Withdrawal. Choose XRP from the list of coins. Based on your balance and the account verification status, you can withdraw an specific amount of XRP from your wallet. Note that your withdrawal XRP address needs ...
    • How can I withdraw EOS from my Spot Wallet?

      Please choose Wallet > Spot Wallet > Withdrawal. Choose EOS from the list of coins. Based on your balance and the account verification status, you can withdraw an specific amount of EOS from your wallet. Note that your withdrawal EOS address needs ...